Terms And Conditions Of Use

1. General

CHAI TEE – is property of  United Fashion Square LLC, Trademark licensee 2113906.01 – address: Sharjah Media City, Sharjah, United Arab Emirates,  PO BOX 515000 , phone no. +971 56 65 78 587 (hereinafter called “Chai Tee” or “we”) runs an online shop under the internet address www.chaitee.me (hereinafter called “website”). All orders placed by you via the website and our deliveries and services are exclusively subject to the following general terms and conditions, in the version that is valid at the time of the order. We do not accept conflicting terms and conditions of the customer unless we have agreed to their validity in writing.

2. Terms of Sale

By placing an order, you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price.

Dispatch times may vary according to availability and any guarantees or representations made as to delivery times are subject to any delays resulting from postal delays or force majeure for which we will not be responsible. Please see our Delivery Charges notice for further information.

In order to contract with Chai Tee, you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us. Chai Tee retains the right to refuse any request made by you, and Chai Tee reserves the right to close your Chai Tee account at its sole discretion. If your order is accepted, we will inform you by email and we will confirm the identity of the party with which you have contracted. This will usually be Chai Tee or may in some cases be a third party. Where a contract is made with a third-party Chai Tee is not acting as either agent or principal and the contract is made between yourself and that third party and will be subject to the terms of sale which they supply you. When placing an order, you undertake that all details you provide to us are true and accurate, that you are an authorized user of the credit or debit card used to place your order, and that there are sufficient funds to cover the cost of the goods. The cost of foreign products and services may fluctuate. All prices advertised are subject to such changes.

a. Our Contract
i. When you place an order, you will receive an acknowledgment e-mail confirming receipt of your order. This email will only be an acknowledgment and will not constitute acceptance of your order. A contract between us for the purchase of the goods will not be formed until your payment has been approved by us and we have debited your credit or debit card.

b. Pricing and Availability
i. Whilst we try and ensure that all details, descriptions, and prices which appear on this Website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered, we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or canceling it. If we are unable to contact you, we will treat the order as canceled. If you cancel and you have already paid for the goods, you will receive a full refund. Where applicable, prices are inclusive of VAT. Delivery costs will be charged in addition; such additional charges are clearly where applicable and included in the 'Total Cost'.

 ii. The service may contain typographical errors or other errors or inaccuracies and may not be complete or current. We, therefore, reserve the right to correct any errors, inaccuracies, or omissions and to change or update information at any time without prior notice. We reserve the right to refuse to fill any orders that you may place based on information on the Service that may contain errors or inaccuracies, including, without limitation, errors, inaccuracies, or out-of-date information regarding pricing, shipping, payment terms, or return policies.

c. Payment

i. Online Payment: upon receiving your order we carry out a standard pre-authorization check on your payment card to ensure there are sufficient funds to fulfill the transaction. goods will not be dispatched until this pre-authorization check has been completed. Your card will be debited once the order has been accepted.

3. Delivery and Shipping

We ship internationally with Fedex and within United Arab Emirates with AHOY.
Chaitee.me bears the transportation risk.

4. Right to return

The goods are your responsibility until they reach our warehouse, so make sure it’s packed up properly and can’t get damaged on the way! You have the right to return any tea accessories within 14 days after receipt of the order. Packaged teas and loose-leaf tea cannot be returned. We will only accept returns of tea accessories in their original condition and packaging. For returning the products, please send us an email at sale@chaitee.me or give us a call at +971566578587 and we will organize the return process, all you have to do is to have the package ready for handing it over to the courier  If the item is out of stock in the size or color you have opted for, then a refund will be issued instead.

Consequences of Return

In case of a valid return, the mutually received benefits are to be returned, and eventually drawn profits (e.g. profits are drawn from the use of the merchandise) are to be returned. In case that the merchandise has deteriorated, compensation regarding the value may be claimed. This does not apply in a case where the deterioration of the merchandise exclusively results from its inspection as it would have been possible for you in a shop. You also can avoid the obligation to compensate the value by not using the merchandise as if you owned it and by refraining from acts that might affect its value.

You will find all documents helpful in connection with the return of the merchandise – together with the delivery note – in your shipment.

Please note that returns can only be accepted from the original shipping country.

All costs will be charged to your card or bank account. In case of a return, the card or bank will be credited. Please note however that any losses incurred due to changes in the exchange rate will not be credited.

In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you

We are not responsible for any items that are returned to us by mistake.

If you have questions concerning your right to return the merchandise, please contact our team: sale@chaitee.me

5. Important notes

a. The merchandise offered under chaitee.me is presented on the Website in the format of digital photographs of existing merchandise. Minor divergences of the photographs from reality do not constitute a defect of the ordered merchandise.

b. Please note that merchandise is presented on the chaitee.me Website may no longer be available at the time of the customer’s visit to the Website and that the respective prices may have changed. Unless stated otherwise, all prices include VAT (where applicable) & delivery costs for national and international orders, delivery costs will be communicated separately in an email upon order request.

c. chaitee.me is entitled to perform partial deliveries.

6. Customers in non-EU countries

The delivery period to countries that impose customs duty is minimum of 2 to 7 business days. Please note that we do not bear the costs for the shipment from our warehouse to your home, the insurance of the merchandise, and any costs for supplementary documents. Product prices are exclusive of additional taxes and duties, but inclusive United Arab Emirates VAT. Please note that customs taxes, duties, and handling fees for each individual country will be applied and invoiced separately through Fedex.  For details regarding arising taxes and duties for your country, please contact us at chaitee.me

Please note that potential foreign bank charges have to be borne by you.

7. Shipping Rates

chaitee.me offers worldwide shipping, excluding local customs fees and extra fees applied to the jewelry if the case which has to be paid separately by the customer.

Some large volume products may imply additional shipping rates, that you’ll be notified about during the ordering process.

8. Privacy Policy

chaitee.me commits not to transmit user’s personal data to third parties and to use them only for establishing contact with its customers and informing them about certain aspects related to the functions of the website and it offers.

The company will retain the personal data and will use them with the purpose of informing the users of their account on www.chaitee.me , the status, and evolution of their orders and also for evaluating the goods and services offered.

chaitee.me may notify users of their current offers by weekly newsletters and may send greeting cards, gift cards or other special messages.

chaitee.me does not promote SPAM. Any user that has provided an explicit email address on www.chaitee.me can choose that his/her address to be deleted from our database. Also, if the users do not want to receive the weekly newsletter joomay.com, they can unsubscribe by accessing My Account, section Personal Info or by using the link in the footer of the mlh-shop.com newsletter that they have received by email.

When choosing the online payment, the E-payment servers are in charge of processing the card’s data and chaitee.me does not request or stock any sort of details regarding your bank card.

For more information, assistance, notifications, and complaints send us an email at sale@chaitee.me.

9.Linking to this Website

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. 

You must not establish a link from any website that is not owned by you. 

This Website must not be framed on any other site, nor may you create a link to any part of this Website other than the homepage. We reserve the right to withdraw linking permission without notice.

10. Complaints

We operate a complaint handling procedure which we will use to try to resolve disputes when they first arise: please let us know if you have any complaints or comments. If your dispute remains unresolved, you may be eligible to use the  Ministry of Economy in United Arab Emirates, which has built a Consumer Protection Department.

11. Governing Law and Jurisdiction

These terms and conditions are to be construed in accordance with the laws of United Arab Emirates and in the event of any dispute or claim associated with these terms and conditions, that dispute or claim shall be subject to the exclusive jurisdiction of the United Arab Emirates courts.

12. Entire Agreement

The above Terms constitute the entire agreement between the parties and supersede any and all preceding and contemporaneous agreements between you and Chai Tee. Any waiver of any provision of the Terms of Service will be effective only if in writing and signed by a Director of Chai Tee.

13. Ethical Sourcing Policy

As a trusted business committed to offering its customers high-quality products, United Fashion Square LLC on behalf of Chai Tee recognizes its obligation to ensure that suppliers are operating ethically. 

We expect our suppliers to consistently provide an environment that protects their employees' health and safety and basic human rights. 

All suppliers are expected to comply with their national employment laws and regulations with particular regard to: 

  • Minimum age of employment
  • Freely chosen employment
  • Health and safety
  • Freedom of association and the right to collective bargaining
  • No discrimination
  • No harsh or inhumane treatment
  • Working hours
  • Rates of pay
  • Terms of employment 

Chai Tee will never knowingly source stock from regions that are in breach of the above principles. We also look to our suppliers to instill these principles when dealing with their own supplier base. 

Because of the sometimes complex nature of our suppliers' supply chain, it is not always possible to monitor and control the conditions of each individual involved in the production of our products. However, as Chai Tee continues to grow it recognizes the importance of being proactive and doing everything within its power to support the rights of those involved in the manufacture of its goods. 

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